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Customer retention (Stickiness) increases Profitability, boosts loyalty, and MAKES YOU CONSUME IN ONE SITTING It's also more cost-effective to retain customers than to acquire new ones (i.e., a 5% increase in customer retention can increase company revenue by 25-95%.) Do just communicate about upselling, support, or billing ; reinforce your value . All these successful organizations communicate with engaging use case communications. Some Consumer Services examples are Netfl