Blog

Customer retention (Stickiness) increases Profitability, boosts loyalty, and MAKES YOU CONSUME IN ONE SITTING It's also more cost-effective to retain customers than to acquire new ones (i.e., a 5% increase in customer retention can increase company revenue by 25-95%.) Do just communicate about upselling, support, or billing ; reinforce your value . All these successful organizations communicate with engaging use case communications. Some Consumer Services examples are Netfl

"buy-in" from internal employees, your partners, and your agency services. When you think of MARKETING EFFORTS, you don't think of SELLING INTERNALLY. In a large or small organization, implementing an integrated marketing plan most likely requires a unique communications message that sells many levels of employees and outside service agencies that are all part of the team. Your first marketing efforts are not customers, but senior managers, employees, and your outside partne

Keeping Sales and Marketing Aligned

Changing the question is one way to innovate. Take the Customer Relationship Management (CRM) CEO Marc Benioff, who started Salesforce with a query, "Why are we still loading and upgrading software when we have the internet?" He then created cloud-based software services (SaaS) as key to his CRM Value Proposition. Or, consider Nobel laureate Richard Thaler, who questioned, "Would it change economic theory if we stopped pretending people were rational?" Sometimes you have so m

DigitalLevers and Infographics

What does Omnichannel mean? Customers have a choice... in-person, remote, and e-commerce when evaluating and purchasing B2B products and services. B2B decision-makers confirm that Omnichannel is not simply a trend nor a pandemic workaround; instead, it is a critically important fixture for B2B sales globally. The pandemic has cemented omnichannel interactions as the predominant path for B2B sales. Even as in-person engagement reemerged as an option, buyers made clear they pre

Why Traditional Open Rates Will Die You might be wondering how one tech giant's move could obliterate a metric that marketers have depended on for two decades. Here's how: Apple users who upgrade to iOS 15 will choose whether they want to activate "Mail Privacy Protection" for any Apple Mail apps they use to read emails. Language in the beta version makes the convincing case that most users will choose to do so, and in that case all emails will be marked "opened"—even if the

Exit Technology on your website detects when your visitors are leaving. This is very powerful.

Content is King

Email marketing has one of the highest engagement rates and returns on investment (ROI) of an outbound marketing strategy to date, so if you

The number one way to supercharge your website is with new copy. There are many reasons to update your website. Your business evolves, your competition adapts, trends change, design restricts your organic search, and much more, but really, the copy is everything. Your website copy approach comes down to two issues: Creative- Your brand should stand out... your creative copy engages your reader to want to learn more! Maybe your brand voice no longer resonates with the custome

How to implement? The method is a better digital presence: - visuals (360 product views, orientation for mobile, video, and more large images), - details (so your customers can easily spend more time learning), and - function (prioritizing mobile, bots, thought leadership, divergent messaging). The Result - customers and prospects view your product or service uniquely as a TREND. How do all businesses create trends? -Think globally and act locally. - Testimonials from Th

Content pillars are where your organization's strategy and tactics intersect. It helps your organization to maintain your messaging...

The urgency of assuring you have a great website and social presence has never been more vital, and the risks of not moving forward are no